Policies

Reservation Fee

A Non-refundable $50.00 Reservation fee is required to secure an appointment. If you schedule an appointment without paying a booking fee, the time slot will not be considered a secure appointment, The reservation fee will be deducted towards the total cost of the service. The reservation fee is non-refundable.

Cancellations

Cosmopolitan Brows kindly asks for 48-Hour advanced notice for any appointment cancellations. Please email info@cosmopolitanbrows.com. We fully understand that unforeseen emergencies can occur at any time and your well-being is one of our highest priorities but we can and will reserve the right to enforce our cancellation policy, Where it to be a recurring event on one or more occasions. If you cancel within the required time, the booking fee will be applied to your profile as a credit. After your second cancellation, we reserve the right to ask for all future appointments to be paid in full in advance.

NO SHOWs

Failure to show up for your scheduled appointment without cancelling it by phone call or text will result in a charge for the full price of the missed service(s) to be paid prior to scheduling the next service. We reserve the right to refuse future services to any clients that failed to show up for their appointment without any advanced cancellation or rescheduling.

Late Arrivals

Late arrivals impact your service and the Artist ability to deliver quality craftsmanship and unfairly delay the appointment start times of the guests after you. We regretfully may not be able to complete any service if a client arrives more than 10 minutes into the appointment. We reserve the right to decline that service if we feel we don't have enough time to do the scheduled service; The cancelled service would be considered a "no show" and the client would be required to pay a 100% of that missed service before scheduling another service. Friendly reminder: Account for traffic and parking. Arriving 5 minutes prior to your service is requested.

Rescheduling

You are permitted one opportunity to re-schedule if done 48 hours prior to your appointment. After your second rescheduled service, we reserve the right to ask for all appointments to in paid full in advance. Please email info@cosmopolitanbrows.com to reschedule.

Refunds

We advise that you take advantage of the complimentary consultation with the tattoo artist. Allow us to provide you with ease of mind and be super ecstatic about your decision prior to reserving a service. Reservation & Service Fees are non-refundable.

Right to Refuse Service

We reserve to right to decline our services to anyone demonstrating inappropriate, aggressive or deceitful behavior at any point.

Visitors

To ensure we maintain limited exposure and a clean sterile environment, we require our clients to arrive alone to their appointments.

Touch Up Sessions

Cosmopolitan Brows offers one Touch-Up Session with their Initial Brow Session. Qualification: The Touch-Up session needs to be booked and completed within 1 - 3 months after the Initial session,